With over 50,000 hours of training per year, our technical and commercial team supports the customer with great expertise in all product selection and purchasing process stages, being distinguished by:

  • Strong commercial presence in the area
  • Pre-sales global consulting
  • Dedicated technical and commercial team
  • Dedicated on-site demos
  • Specific supporting documentation


IPC financial advisors support the customer quickly and competently in identifying the best economic and fiscal solutions as well as in all product transport and marketing practices by providing the following services:

  • Different machine assisted rental procedures
  • Ad hoc management of tax practices
  • Customs handling and payment of freight duties
  • Management of non-Eu countries certifications


IPC marketing team provides ongoing assistance to the sales network with constantly updated communication materials, and supports the customer by producing and distributing the following material:

  • Product communication (catalogues, brochures, sales books)
  • Targeted promotional campaigns (leaflets, promotional brochures)
  • Fairs, events and product communication media
  • Online, email marketing


Thanks to its productive organisation based on efficient production platforms and automated warehouses, IPC can quickly manage machine and spare parts order processing and carefully monitor deliveries. Our system ensures:

  • Processing orders on time
  • Full customs handling
  • Efficient, automated management of warehouses
  • Fast delivery of spare parts


IPC has four training centres in Italy, one for each Business Unit, where every year more than 5,000 hours of technical and commercial training are provided to our partners.


Dedicated staff performs on-site training at customer locations around the world. Regular interaction between the market and our after-sales and technical teams allows for continuous improvement of the product. Our after-sales team works with great efficiency in the following areas:

  • After-sales service
  • On-site technical assistance at our customers’ premises
  • Helpline
  • Maintenance support with specific dedicated documentation
  • Warranty management